FREQUENTLY ASKED QUESTIONS

How Long Does Delivery Take?

If for the IN-STOCK models, we will ship the package out within 3-5 business days. About the custom model, we will need 30-35 business days to prepare. Once your order has been shipped, estimated delivery times are:

  • United States of America: 7-15 business days
  • European Union, Canada: 15–20 business days
  • Other countries and regions: 7–15 business days

Please note that delivery times may vary depending on customs clearance and local courier services.

What Payment Methods Do You Accept?

We accept PayPal and bank transfers.

If you choose to pay by bank transfer, we can offer you a discounted price due to lower payment processing fees.

We also accept major credit cards, including Visa and Mastercard. If you prefer to pay by credit card, please contact us and we'll send you a secure payment link.

Do I Have to Assemble the Model Myself?

It depends on the version you choose.

We offer both unpainted and unassembled kits, fully painted and unassembled kits and fully painted, assembled Ready-to-Run (RTR) models.

  • Unpainted & Unassembled Kits: Perfect for hobbyists who enjoy building, painting, and learning about every function of the model.
  • Painted & Unassembled Kits: Ideal for hobbyists who enjoy assembling their own model but prefer a professionally painted or custom-designed finish.
  • Painted & Assembled Models: Fully built, tested, and ready to operate right out of the box.

Can I Order Spare Parts?

Absolutely!

We offer a full range of spare parts, replacement components, and upgrade accessories for our RC models, including RC construction equipment and RC tanks. If you need a specific part that isn't listed on our website, simply contact us and we'll be happy to help.

Can I Customize My Model?

Yes! Customization is one of our specialties.

If you have a specific design, color scheme, or functional requirement, feel free to contact us. We also offer a wide range of optional accessories, including different attachments, lighting systems, sound systems, smoke unit, FPV camera, painting designs, control setting, and many other upgrades to help you build your ideal RC model.

Contact us before placing your order, and we'll be happy to help create an RC model that meets your needs.

What Should I Do If My Model Arrives Damaged?

We carefully inspect and securely package every model before shipment. However, if your order arrives damaged during transit, please contact us as soon as possible with your order number, photos of the damaged item, and photos of the packaging.

Our professional technical support team will review the issue and provide the most appropriate solution to help resolve the problem as quickly as possible.